This store is temporarily in maintenance mode. Any orders placed through this store will not be honored or fulfilled.

Welcome to Tokyo Wok Online !

Call Us: 44(01934) 615 000

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Customer Service

  • Shipping & Delivery

    We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors such as the weather and traffic conditions may occasionally prevent us from achieving this.

    Our Restaurant will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.

    If your order is for delivery and you have requested delivery 'asap', our Restaurant will do its best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the Restaurant at the time. 

  • Privacy & Security

    This privacy policy sets out how Tokyo Wok uses and protects any information that you give Tokyo Wok when you use this website. Tokyo Wok is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Tokyo Wok may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • Returns & Replacements

    Online payments made directly to the website are transferred to the restaurant by Tokyowokonline.co.uk. A payment can only be refunded if the restaurant has not (fully) delivered what was promised. In the event that such a conflict should arise concerning online payments you can make a complain with tokyowokonline.co.uk. You can submit your complain to contact@tokyowokonline.co.uk

  • Ordering  -  HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

     Compiling your Order: Once you have selected the Products you wish to order from the menu and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected.

  • Payment, Pricing & Promotions

    Despite the efforts of Tokyowokonline.co.uk of completing daily updates of our price lists displayed, it is possible due to external reasons that some prices may not be corrected. Neither the restaurant nor Tokyowokonline.co.uk where the order is placed from can be held liable to pay any difference in price. If you see pricing errors please notify@tokyowokonline.co.uk as soon as possible and we will make arrangements to change the listing as soon as possible.

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